BOOK APPOINTMENT 
RETAIL SALES ASSOCIATE -- JEWELRY & WATCH SPECIALIST
Thom Duma Fine Jewelers (TDFJ) -- Mahoning Valley’s premiere luxury retail jeweler is looking for
dynamic, driven and creative individuals to join our team. If you would enjoy working with the best
brands and celebrating the successes of a strong team, then you should read on.
Our culture is our difference-maker. Everyone on the sales team has the same opportunities to
reach their goals. We are a company that puts our employees and their families first and are
known in our community for outstanding customer experience. Each team member of TDFJ will
be able to elevate company standards, achieve sales goals and exceed client expectations.
A day in the life of a Jewelry & Watch Specialist at TDFJ (Responsibilities)
➢ Model the TDFJ Way; deliver and encourage other associates to deliver excellent customer service.
➢ Achieve personal targets that drive sales (e.g., Monthly KPI’s).
➢ Work with teammates towards store goals, creating a positive working atmosphere, and supporting each other to combine individual strengths to enhance team performance.
➢ Foster emotional connections with customers by clienteling.
➢ Provide product knowledge, features and benefits to all customers when presenting merchandise.
➢ Advise customers on quality, cuts, and/or value of jewelry and gems and assist in selecting mountings and/or settings for gems.
➢ Participate in daily staff briefings and monthly one and one meetings with management.
➢ Accurately complete financial transaction using point of sale (POS) and obtain credit authorizations.
➢ Inspect and clean customers jewelry.
➢ Provide estimates for jewelry and watch repairs.
➢ Perform watch battery replacements and watch band adjustments.
➢ Display merchandise in accordance with our merchandising plans.
➢ Perform business opening and closing procedures as outlined in the Policy and Procedures Guide.
➢ Perform basic housekeeping, such as vacuuming carpet, cleaning display surfaces, cleaning merchandise, and on a rotation for common areas cleanings.
➢ Manage rotating DOR’s (Department Of Responsibilities, e.g., Shipping, Repair, Merchandising…)
➢ Maintain safety and security by following all loss prevention and security procedures.
➢ Participate in counting inventory and maintaining records.
➢ Maintain flexibility to work any shift, including weekends, holidays and overtime.
➢ Perform the essential functions of this position with or without reasonable accommodation.
➢ Achieve personal targets that drive sales (e.g., Monthly KPI’s).
➢ Work with teammates towards store goals, creating a positive working atmosphere, and supporting each other to combine individual strengths to enhance team performance.
➢ Foster emotional connections with customers by clienteling.
➢ Provide product knowledge, features and benefits to all customers when presenting merchandise.
➢ Advise customers on quality, cuts, and/or value of jewelry and gems and assist in selecting mountings and/or settings for gems.
➢ Participate in daily staff briefings and monthly one and one meetings with management.
➢ Accurately complete financial transaction using point of sale (POS) and obtain credit authorizations.
➢ Inspect and clean customers jewelry.
➢ Provide estimates for jewelry and watch repairs.
➢ Perform watch battery replacements and watch band adjustments.
➢ Display merchandise in accordance with our merchandising plans.
➢ Perform business opening and closing procedures as outlined in the Policy and Procedures Guide.
➢ Perform basic housekeeping, such as vacuuming carpet, cleaning display surfaces, cleaning merchandise, and on a rotation for common areas cleanings.
➢ Manage rotating DOR’s (Department Of Responsibilities, e.g., Shipping, Repair, Merchandising…)
➢ Maintain safety and security by following all loss prevention and security procedures.
➢ Participate in counting inventory and maintaining records.
➢ Maintain flexibility to work any shift, including weekends, holidays and overtime.
➢ Perform the essential functions of this position with or without reasonable accommodation.
Requirements
➢ Proven work experience in Sales (3 years)
➢ Expert understanding of sales principles and customer service practices
➢ Analytical thinking and problem-solving skills
➢ Desire to work in a fast-paced environment
➢ Excellent communication and interpersonal skills
➢ Expert understanding of sales principles and customer service practices
➢ Analytical thinking and problem-solving skills
➢ Desire to work in a fast-paced environment
➢ Excellent communication and interpersonal skills
Preferred Education or Certifications
➢ GIA (Gemological Institute of America) Education
➢ AGS (American Gem Society) Education
➢ DCA (Diamond Counsel of America) Education
➢ AGS (American Gem Society) Education
➢ DCA (Diamond Counsel of America) Education
Benefits of making the TEAM at TDFJ
➢ First Year Income Potential: $45K - $75K + (base pay plus commission and KPI monthly bonus)
➢ Commissions paid every two weeks and are not tied to store goal
➢ Medical & Prescription Insurance
➢ Retirement plan with employer match
➢ Paid Vacation
➢ 5 Paid Holidays
➢ Birthday off with pay
➢ Benevolence, Personal Time and Sick Time pay
➢ Merchandise discounts
➢ Tuition reimbursement on approved field-related coursework
➢ Ongoing training
➢ Commissions paid every two weeks and are not tied to store goal
➢ Medical & Prescription Insurance
➢ Retirement plan with employer match
➢ Paid Vacation
➢ 5 Paid Holidays
➢ Birthday off with pay
➢ Benevolence, Personal Time and Sick Time pay
➢ Merchandise discounts
➢ Tuition reimbursement on approved field-related coursework
➢ Ongoing training
We are committed to helping the most driven, dedicated sales professionals develop a fulfilling, long term career.
A few more important points…
The job posting (A day in the life of a jewelry & watch specialist) highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
TDFJ- Happiness starts here!
How to Apply:
Submit your resume to [email protected]
